Shipping, Return & Exchange Policy

Orders ship via FedEx

Please allow up to 24 hours for order processing.

We offer free shipping on all orders.

Worldwide orders ships via our logistic centers around the world – Delivery time depends on local delivery companies (no delivery time guaranteed), please note that in some countries local custom fees are applicable.

Return / exchange a product offers a 10 day money-back Guarantee (for products purchased from this website), the counting starts when the merchandise is received by you, not when it’s shipped. If you’re not satisfied for any reason, send it back for a prompt refund or exchange – you would only be responsible for the shipping. We also offer refunds on unopened products within 30 days. Simply return any unopened product for a full refund. Please call +1-866-625-5072 or contact us through the website here: a customer service representative will assist you  prior to sending the product back to have a case number or a RMA number (Return Merchandise Authorization) assigned to the return.  We will refund your credit card less shipping. Returns typically require up to 10 business days for processing once received by our warehouse. Please Note – We will refund only products that have been purchased directly through our website:

In-Store Purchases – Physical locations are independently owned & operated as a separate entity from the web site. Most of the locations are all final sale. Please refer to the original purchase receipt for contact details & exact store policies. 
If you need assistance with an In-Store Purchase, please contact us here:  & we will do our best to assist you.

Avologi does offer hassle free exchanges for any unopened products that have been purchased through our website. Please contact our customer service representatives for additional information +1-866-625-5072
If you receive a damaged product, contact us immediately by phone or email and we will arrange for a replacement to be sent. 



Lifetime limited warranty for ENEO Advanced, ENEO jewelry edition, Luminice Advanced & ENEO Eye Concentrator.
2 years limited warranty for ENEO Classic & Luminice Classic
Please send the defective device, along with your warranty application and proof of purchase. An amount of 119 USD will be charged for Shipping & handling.
This warranty does not cover any purchases from unauthorized dealers.

Office hours are Monday-Thursday 9:30 am – 5 pm. We are closed during weekends and federal holidays